Privacy Policy

Last updated: June 2026

MyTVplace is a Smart TV app platform for approved content providers that want to bring their own lawful TV or video service to Smart TV users without building separate apps for every device. We do not sell, host, scrape, convert, download, or distribute third-party media. Providers may use the platform only for content and services they own, license, or are otherwise authorized to deliver to their subscribers.

1. Who we are

This Privacy Policy explains how MyTVplace and the provider portal at mywarmplace.com/provider-portal handle information when approved content providers use our Smart TV platform and private provider tools.

2. Information we may collect

We may collect limited information needed to operate the provider portal and smart TV bridge, including:

Provider name, contact details, and support information supplied by the provider.
Technical information such as IP address, browser type, device type, operating system, app version, and access logs.
API request logs used for debugging, security, abuse prevention, and service reliability.
Demo account information supplied for testing or app review purposes.

3. Provider and customer data

Providers are responsible for their own customer accounts, subscriptions, catalog data, program guide data, artwork, and other service information. Each provider is responsible for having the correct rights, permissions, customer terms, and privacy notices for the service it delivers through MyTVplace.

4. How we use information

We use information only for reasonable service purposes, including:

Operating and improving the MyTVplace platform.
Allowing approved provider services to work with Smart TV applications.
Debugging errors and checking API compatibility.
Protecting the service against abuse, fraud, spam, and unauthorised access.
Providing support to providers who contact us.

5. What we do not do

We do not sell personal information. We do not use provider customer data for advertising. We do not provide public media search, third-party media downloads, media conversion, recording, scraping, DRM circumvention, or unauthorized access to external media services.

6. Cookies and local storage

The provider portal or smart TV app may use cookies or browser local storage to remember settings such as provider name, language, login session, app settings, or demo configuration. These are used to make the service work correctly and improve user experience.

7. Logs and security

Server logs may include IP addresses, request URLs, timestamps, user agents, and error messages. These logs are used for security, troubleshooting, and service operation. We take reasonable steps to protect systems from unauthorised access, but no internet service can be guaranteed to be completely secure.

8. Sharing information

We may share limited information only when necessary to operate the service, comply with legal obligations, investigate abuse, protect our rights, or work with hosting and technical service providers.

9. Third-party services

Providers may use their own hosting, CDN, guide, payment, account, or support systems. Those third parties have their own privacy policies and terms. MyTVplace is not responsible for provider-operated external services.

10. Data retention

We keep technical logs and provider information only for as long as needed for service operation, security, support, or legal purposes. Providers are responsible for managing retention of their own customer data inside their own systems.

11. Your rights

Depending on your location, you may have rights to request access, correction, or deletion of personal information. Providers and users can contact us using the details below.

12. Contact

For privacy questions, support, or data requests, contact:

Email: support@mywarmplace.com
Website: https://mywarmplace.com/provider-portal/

13. Changes to this policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new “Last updated” date.